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How to create a positive outcome from difficult conversations
Control your speech
Honour your professional reputation, as your conduct in difficult conversations will have an impact on your image in other scenarios.
Negotiation and compromise
End on good terms
Handling a difficult conversation can be challenging, but losing your cool or freezing up could tarnish your reputation or negatively impact your workplace relationships. However, by respecting all parties, speaking clearly and trying to not become emotional, you should be able to respond appropriately and conduct the conversation in an amicable manner.