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Service Delivery Manager - IT Managed Service Provider
- Key Customer Accounts
- Sizable IT Function
About Our Client
Our client is a leading integrated information and communication technology solutions provider with a large portfolio of clients to which they provide consulting, integration and managed service solutions. They are currently looking for an experienced Service Delivery Manager to work with a number of their Perth based clients.
You will work closely with key customer stakeholders, internal specialists and teams to manage all aspects of the Delivery to these clients including, SLA & customer satisfaction management, commercial models, capability development and initiatives for innovation. In this position you will recommend the strategic vision, direction and implementation of service and be responsible for the delivery of managed service across the customer controlled environment.
The Successful Applicant
The successful in incumbent will have prior experience working in an outsourced/service provision environment, delivering enterprise level IT services. You will posses excellent communication and interpersonal skills, combined with a customer delivery focus. Strong commercial and financial awareness, monitoring, coordination and budget ownership are essential for this position.
What's on Offer
- Competitive salary package
- Centrally located Perth based role
- Project and operational environment