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Service Desk Analyst Level 1/2
- Help Desk and Desktop Support
- Leading Australian organisation
About Our Client
My client is one of Australia's leading retail organisations with head offices situated close to Surry Hills and within easy access to public transport.
- Provision of 1st level Support services for desktop/laptop client systems and local resource across multiple Windows OS systems & including MAC OS.
- Assisting with backup tasks
- General remote management, maintenance and upkeep of IT hardware at all sites
- Pro-active approach to IT support and maintenance
- Assistance with projects and systems implementations
- Maintain IT asset and inventory
- Working with the IT Support team to research and develop new technologies and innovations
- Assisting with hardware and software configuration within the standard system images
- As required, provide feedback or advice for ongoing maintenance and development of the ICT Infrastructure
- Maintaining mobile phone fleet
- Maintain documentation and update existing SOP's and technical documentation
- Liaising with third party vendors
- Logging and reporting help desk tickets
- Ongoing training and development on all aspects of our in house ERP system.
- Weekend Tech support
The Successful Applicant
- Excellent problem solving skills
- Excellent verbal and writing skills
- A strong service ethic
- Ability to multi-task, prioritise & work to deadlines
- Ability to work as part of a small team.
- A desire to extend their knowledge in business practices, processes and procedures
- Ability to follow instructions and also be able to work unsupervised
- Be able to work flexible hours when required including weekend work
- Ability to manage and support Microsoft Server environments including Active Directory, Group polices etc.
- Strong troubleshooting skills across user and application support
- Ability to support and maintain backup, virus protection, internet and remote access
- The candidate will ideally have had a minimum of 2 years' experience in a similar IT support type role.
- You must have the right to live and work in Australia
What's on Offer
On offer is a permanent position with a leading Australian brand.