Senior Customer Complaints Specialist

Sydney  |  Permanent

Published 12/09/2011

• Dynamic and Energetic Working Environment
• Career Development

About Our Client
Our client is financial services organisation who are recently established within the Australian market. They are young, fresh and dynamic. This company is currently experiencing a rapid period of growth, and are as a result searching for outstanding administration professionals. Boasting modern new offices, a great cultural environment, and a down to earth team, these roles offer not only a great atmosphere to work in, but career progression also.

Job Description

This is an excellent opportunity to further your career within a leading financial services institution. Responsibilities include:

• Resolving complex disputes not resolved to the customers satisfaction at the first point of contact
• Liaising with high level stakeholders with all levels of people within the organisation and other external providers
• Making decisions on issues as they arise in conjunction with your Manager to resolve customer issues
• Working closely with customer service specialists to coach and provide feedback to move closer to first contact resolution

The Successful Applicant
The successful applicant will be tertiary educated and a degree in Business or Law will be viewed favorably.You will have previous experience working in Customer Complaints resolution or Quality Assurance. You must have first class communication skills both written and verbal as you will be required to write on complex issues and lead complex discussions.

What's On Offer
This is an exciting opportunity to work in a rapidly growing organisation and to further your career. If you are looking for a challenging, interesting and stable career move, this is for you. You will be working in a vibrant and engaging environment in a leading financial services institution that encourages organic growth. Apply Now!

Apply for this job
Apply online using the form below or phone Dominica Hehir on +61 2 8292 2209 quoting job reference A107222739

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