1st/2nd Level Helpdesk/Support

Sydney  |  Temporary

Published 01/09/2008

• Work with the largest IT organisation
• Develop your career

About Our Client
Our client is a leader in the field of IT who have been on the forefront of technology and innovation and is one of the most recognised brands in the world. They are a business that is experiencing profitable growth achieved through a well defined business strategy and the hiring of outstanding talent.

Job Description

My client requires a 1st/2nd level support analyst with excellent communication skills. They will be required to handle a large volume of inquiries, and solve/escalate these issues with regard to strict Key Performance Indicators. The role involves mainly Microsoft technologies- including, but not limited to Active Directory, Exchange, Outlook, Excel, Internet Explorer, routing, LAN/WAN, VPN VoIP.

The Successful Applicant

The successful application MUST have:

• Experience within a support environment
• Knowledge and experience with Microsoft technologies, especially Microsoft Office
• Expert knowledge and troubleshooting skills with Outlook and related protocols
• Knowledge and experience with Cisco and VoIP
• Experience within a desktop environment
• Knowledge and experience with connectivity and networking- VPN, LAN/WAN
• Advanced troubleshooting skills
• Advanced analytical skills are a must

What's On Offer

• An attractive daily rate
• Excellent career opportunities
• Opportunity to work for a Global Leader
• 12 month ongoing contract
• Join an entrepreneurial, rapidly expanding organization Intensive induction/training program plus ongoing training

Apply for this job
Apply online using the form below or phone Stephen Jack  on  +61 2 8292 2150  quoting jobref  A1164520

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