Administrator

Responsibilities:

Administration Support:

• Manage customer orders using Oracle (POs, receipting, invoicing).
• Update order status and explore alternatives as needed.
• Coordinate with ports, customers, transport, and factories for fulfillment.
• Handle sales calls, faxes, and emails professionally.
• Resolve customer inquiries and follow up until resolved.
• Oversee credit requests and coordinate with suppliers and Finance.
• Prepare Dealer quotations and manage correspondence.
• Support sales administrators during peak times or absences.
• Collaborate with sales managers on stock levels and deliveries.
• Ensure database accuracy and update product catalogues.
• Support promotional activities and office operations.
• Coordinate with ports, customs, and regulatory bodies.
• Work with offshore support to streamline local activities.

Warranty Support:

• Process warranty calls, faxes, and emails professionally.
• Resolve customer queries and manage warranty documentation.
• Ensure accurate recording of warranty jobs.
• Track and analyse customer satisfaction and warranty data.