Administrator/Case Coordinator

Key Responsibilities:

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  Ad hoc Administration and Office Management:
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    Manage daily office operations.
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    Coordinate catering, stationery, and office supplies.
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    Handle general office management tasks.
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  Primary Point of Contact:
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    Act as the main liaison for sales, engineering, and customer inquiries.
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    Serve as the central communication hub between departments.
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  Stakeholder Communication:
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    Maintain communication with surgeons and key stakeholders.
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    Ensure smooth information flow from manufacturing to commercial teams.
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  Organisational Systems and Data Management:
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    Coordinate IPS cases, production, and product throughout the entire case cycle.
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    Schedule planning meetings with customers.
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    Query production progress and plan priorities with customers and sales.
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    Create and manage material master data and inspection data in SAP.
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    Create and manage SAP orders and production orders.
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    Ensure data completeness and requirements are met.
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    Prepare data, including segmentation.
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  Project Planning and Process Optimisation:
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    Organise and optimise materials and processes.
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    Plan and support projects.
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    Create and maintain templates, work flow, and process documents.
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    Create and maintain surgeon preferences.
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  Communication and Relationship Management:
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    Serve as the key contact for all stakeholder communication.
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    Establish and maintain strong relationships with key customers.
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    Maintain positive and cooperative relationships with the wider team.
• Compliance:
• Manage all CAPAs efficiently and timely.