Back to search

Aftersales Support Officer

Melbourne Permanent View Job Description
The After sales Support Officer will provide exceptional customer service and support to clients within the industrial and manufacturing industry. This role is based in Melbourne and focuses on ensuring customer satisfaction through efficient after sales operations.
  • Do you like fast pace enviroments?
  • Are your communication skills outstanding?

About Our Client

Our client is a small-sized company within the industrial and manufacturing sector, known for its commitment to delivering high-quality products and outstanding customer service. They pride themselves on fostering a professional and supportive work environment.

Job Description

  • Manage customer inquiries and complaints related to after sales services.
  • Coordinate with internal teams to resolve customer issues promptly.
  • Maintain accurate records of customer interactions and solutions provided.
  • Assist with warranty claims and ensure timely processing.
  • Provide product information and support to customers as needed.
  • Contribute to the continuous improvement of after sales processes.
  • Build and maintain strong relationships with clients and stakeholders.
  • Prepare reports on after sales activities and customer feedback.

The Successful Applicant

A successful After sales Support Officer should have:

  • Experience in customer service within the industrial or manufacturing sector.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving skills with a focus on customer satisfaction.
  • Proficiency in relevant software and systems.
  • A professional approach and attention to detail.

What's on Offer

  • Competitive salary between AUD 60000 and AUD 65000 plus super.
  • Permanent full-time position based in Melbourne.
  • Opportunities for career growth within the industrial and manufacturing sector.
  • Work in a professional and supportive team environment.
  • Be part of a company that values quality and customer satisfaction.



If you are passionate about customer service and have experience in the industrial and manufacturing industry, we encourage you to apply. Take the next step in your career as an After sales Support Officer today!

Contact
Chloe Rodriguez
Quote job ref
JN-032026-6959657
Phone number

Job summary

Function
Customer Service
Specialisation
Sales Support
Industry
Fast Moving Consumer Goods (FMCG)
Location
Melbourne
Job Type
Permanent
Consultant name
Chloe Rodriguez
Consultant phone
Job Reference
JN-032026-6959657

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.