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Case Manager

Melbourne CBD Permanent AU$70,000 - AU$77,000 per year Work from Home or Hybrid View Job Description
In this role, the individual will be responsible for managing relocations for Australian Defence Force (ADFADF) members and their families across Australia. As the single point of contact, they will ensure that all ADFADF members experience a superior relocation.This role is essential in allowing ADFADF members to focus on their duties without being burdened by the complexities of moving, while ensuring their families experience minimal disruption during the relocation.
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  • Collaborative team-environment
  • Full time permanent opportunity

About Our Client

A global and leading logistics organisation based in St Kilda Road, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.

Job Description

  • Deliver a high-quality end to end relocation experience to your relocating ADFADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
  • Expectation Management ensuring Members and their families understand service scope and the relocation life cycle.
  • Build and maintain strong relationships with internal stakeholders (Procurement Teams and Removal Services Team)
  • Be a Safety Leader that identifies and corrects conditions that affect employee safety.
  • Support the case management team with reporting, on base presentations and ad hochoc projects.
  • Identify opportunities and contribute to process improvement and business design.
  • Support leaders with New Starter onboardingonboarding and buddying
  • buddyingLive, and be an advocate for the organisations values



Skills & Experience

  • 9 - 12 Months Case Management Associate (CM-A) experience is strongly preferred but not essential, this includes time in a casual role.
  • Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
  • Experience with case management would be advantageous.
  • Experience in Global Mobility, Assignment Management, managed services, Insurance or Travel would be advantageous.
  • Experience managing conflicting priorities and K KPI'seffectively
  • Ability to become proficient in A ADFRelocation Policy.
  • Ability to become accredited to the company's transitions in-house case management training programme

The Successful Applicant

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.

What's on Offer

You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.

  • Thrive in a supportive and collaborative workplace culture.
  • There are ample opportunities for career advancement and personal development.
  • Staff members receive local discounts on services and enjoy exclusive perks.
Contact
Jenna Binley
Quote job ref
JN-092024-6531944
Phone number
+61386166213

Job summary

Function
Secretarial & Business Support
Specialisation
Administrator
What is your industry?
Transport & Distribution
Location
Melbourne CBD
Job Type
Permanent
Consultant name
Jenna Binley
Consultant phone
+61386166213
Job Reference
JN-092024-6531944
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.