Claims and Injury Management Advisor

Roselands Temporary Work from Home or Hybrid
  • Collaborative and supportive team
  • Hybrid working model

About Our Client

This client is a well known Australian department store chain known for its wide range of consumer products. This client is committed to delivering excellent care to their team members which ensures optimal outcomes.

Job Description

The responsibilities of the role include:

  • Proactively manage a small portfolio of claims, applying effective claims and injury management strategies to facilitate return to work outcomes, promote recovery while at work, and mitigate claims costs;
  • Focus on early intervention and identify risk factors to a safe and durable return to work;
  • Prepare Injury Management Plans reflecting and addressing identified risk factors to recovery;
  • Liaise with treatment providers, including allied health professionals, specialists and the nominated treating doctor;
  • Participate in medical case conferences where necessary;
  • Make timely and evidence-based liability decisions;
  • Prepare written correspondence related to claims management in accordance with NSW legislation;
  • Calculate Pre-Injury Average Weekly Earnings (PIAWE) and weekly compensation payments, ensuring team members receive accurate and timely payment;
  • Provide coaching and advice to site management to develop capability in early intervention and managing return to work processes;
  • Provide an excellent level of customer service to all stakeholders;
  • Participate in claim strategy sessions with the Risk & Safety team;
  • Participate in claim reviews with site management; and
  • You may also be required at times to assist our two ACT stores with the return to work of injured team members

The Successful Applicant

The successful candidate will have the following characteristics:

  • Minimum 2 years experience in managing NSW workers compensation claims;
  • Demonstrated extensive knowledge, understanding and application of NSW workers compensation legislation, regulation, guidelines and Standards of Practice;
  • Highly developed interpersonal skills and written communication skills to facilitate all aspects of claims and injury management;
  • Highly developed planning, prioritisation and organisational skills;
  • Excellent analytical and technical skills;
  • High attention to detail;
  • Experience in review and approval of medical services and treatment requests;
  • Experience in liaising with treatment providers;
  • Experience working in a self-insurance environment is preferred but not essential;
  • Relevant qualification in an Allied Health discipline would be highly regarded but not essential; and
  • A strong commitment to meeting and exceeding expectations

What's on Offer

On offer for the candidate is:

  • Hybrid work environment
  • Allowance for driving to different stores
  • Working for a large multinational company
  • Working in a team of 4-5 people
Kate Mchutchison
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Job summary

Public Sector/Not for Profit
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Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.