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Client Liason Officer

Brisbane Permanent View Job Description
Do you enjoy working with clients and supporting them through exciting challenges? We're on the lookout for an enthusiastic, detail-oriented Accreditation and Client Support Officer to join an innovative team in the healthcare industry! This is your chance to play a pivotal role in making a real difference, ensuring high standards, and providing exceptional support to our clients at every step of their accreditation journey.
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  • Great Customer Service Role Available In Brisbane, QLD.
  • Great work culture, huge growth opportunity!

About Our Client

Our client is a dynamic and forward-thinking organisation within the healthcare industry, dedicated to supporting organisations through accreditation processes. With a strong commitment to quality, they provide expert guidance to ensure clients achieve high industry standards. The company fosters a collaborative, innovative, and supportive work environment where employees are encouraged to grow professionally while making a meaningful impact in the field.

Job Description

  • Stay up-to-date with industry standards and share your knowledge with clients in a clear and simple way.
  • Manage client portfolios and guide them through the entire accreditation process, from start to finish.
  • Be the main contact for clients and assessors, offering helpful support via phone and email to make their experience easy.
  • Help create clear and accurate accreditation reports.
  • Keep track of important documents and details to make sure everything runs smoothly.
  • Work with a fun team to get all tasks done efficiently.
  • Manage your tasks, meet deadlines, and keep things on track with a positive attitude.
  • Build good relationships with clients, making them feel supported and appreciated.
  • Handle compliance and complaints in a proactive and friendly way.
  • Keep everything organized, making sure client records and documents are easy to find.
  • Suggest new ideas to make the accreditation process better.
  • Provide friendly customer service, answering questions and helping clients.
  • Represent the company at events with energy and enthusiasm!

The Successful Applicant

  • A strong understanding of accreditation processes and industry standards (if you're already familiar, that's a bonus!).
  • Amazing communication skills - you know how to explain complex topics in a way that's clear and engaging.
  • A highly organised, detail-oriented approach that helps you stay on top of everything and manage your workload with ease.
  • A people person who enjoys building relationships and supporting others with a positive attitude.
  • A proactive mindset, especially when it comes to ensuring quality and improving processes.
  • Proficiency in administrative tasks and document management (we're all about efficiency!).



What's on Offer

  • Be part of a dynamic, innovative team where your contributions really matter!
  • Take on an exciting role that allows you to grow professionally while helping clients achieve success.
  • Enjoy a fun and supportive work environment that encourages collaboration and creativity.
  • Make a real impact by helping clients navigate the world of accreditation with confidence.



Contact
Brook Crompton
Quote job ref
JN-122024-6605867
Phone number
0431982127

Job summary

Function
Customer Service
Specialisation
Call Center
What is your industry?
Business Services
Location
Brisbane
Job Type
Permanent
Consultant name
Brook Crompton
Consultant phone
0431982127
Job Reference
JN-122024-6605867

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.