Client Services Coordinator

Kilburn Permanent AU$75,000 - AU$90,000 per year View Job Description
The responsibilities of the Client Services Coordinators include serving as the primary point of contact between the global forwarding business and the customer, ensuring smooth and professional service that meets client and branch KPIs and expectations. They are tasked with delivering excellence through profitability and innovation while adhering to all legal requirements.
  • Supportive & professional work culture
  • Collaborative enviroment

About Our Client

A global and leading logistics organisation based in Kilburn, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.

Job Description

  • Handle major customer accounts
  • At Least 1-2 years experiences in logistics, shipping or freight.
  • Liaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely manner
  • Timely and accurate processing of all shipments to meet legislative and client requirements
  • Monitor and reconcile shipping line issues.
  • Coordinate and assist in creating Client implementation plans including, Completing SOPs to meet client's requirements, liaising with CRM and other department to deliver information management requirements; maintain contact with relevant stakeholders
  • Promoting excellence through efficiency, safety, and maintaining legal compliance matters
  • Adhere to Chain of Responsibility regulations for goods movement.



Skills & Experience

  • Experience in freight forwarding with operations and/or customer service experience is a must.
  • Knowledgeable about freight forwarding requirements, markets, and regulations is an advantage.
  • Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.
  • Possesses a methodical, organised, and detail-oriented approach while meeting time requirements.
  • Results-oriented and resilient, focused on achieving desired outcomes.
  • Strong planning and analytical skills.
  • Proficiency in Microsoft Suite.

The Successful Applicant

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.

What's on Offer

You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.

  • Thrive in a supportive and collaborative workplace culture.
  • There are ample opportunities for career advancement and personal development.
  • Staff members receive local discounts on services and enjoy exclusive perks.
  • Free onsite parking
Contact
Leasha Adaway
Quote job ref
JN-012025-6652218
Phone number
+61 3 8616 6226

Job summary

Function
Secretarial & Business Support
Specialisation
Administrator
What is your industry?
Transport & Distribution
Location
Kilburn
Job Type
Permanent
Consultant name
Leasha Adaway
Consultant phone
+61 3 8616 6226
Job Reference
JN-012025-6652218

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.