Save Job Back to Search Job Description Summary Similar JobsLead service transformation across a multi-country clusterSenior role driving performance, capability and growthAbout Our ClientThis organisation is a global premium technology and solutions provider operating through an international dealer and cluster model. The Oceania region spans markets at different stages of maturity, requiring strong leadership to balance global standards with local market realities. The culture values accountability, continuous improvement and leaders who can operate strategically while staying close to the business.Job DescriptionThis is a senior leadership role responsible for Service Support across the Oceania cluster, sitting on the Cluster Management Team and reporting directly to the Cluster Manager.You will lead the Service Support capability across Technical Service Support, Farm Management Support and Service Management, ensuring service delivery meets global standards while supporting local market growth and profitability. The role is focused on turning global service strategy into practical, executable plans that improve customer satisfaction, employee capability and service performance across the organizationThis position has a strong people leadership component, along with accountability for service KPIs, maturity development and alignment with global frameworks. You will work closely with Business Teams, Proposition Managers and international stakeholders while maintaining strong local customer insight.Key responsibilities include:Leading and developing the Cluster Service Support team to deliver against targets, budget and service outcomesTranslating global service strategy into local tactical and operational plansSupporting organisational design, workforce planning and capability development within ServiceEnsuring compliance with global standards, distribution agreements and the Global ManualOverseeing implementation of service processes, tools and ways of workingMonitoring service performance through KPIs and steering continuous improvementPartnering with stakeholders to improve service profitability, efficiency and customer satisfactionSupporting change initiatives, new tools and evolving service models across the clusterThe Successful ApplicantProven experience in senior service or operational management rolesStrong people leadership capability with experience leading multidisciplinary teamsDemonstrated ability to translate strategy into execution across complex, multi-market environmentsDeep understanding of service management, performance optimisation and customer experienceStrong analytical capability with experience using KPIs to drive improvementConfident stakeholder manager, able to work across local and international teamsComfortable leading change and implementing new processes and systemsUnderstanding of, or exposure to, agricultural, dairy or technical service environments highly regardedTertiary qualification or equivalent professional experienceYou're comfortable in travelling across the regionWhat's on OfferEmployment type: Full-time, permanentSalary: Compensation up to 140k base + super, based on experienceLocation: Oceania-based with regular travelOpportunity to operate at a strategic and operational level within a global organisationHigh-impact role shaping service capability, performance and growth across the cluster.If you are a motivated professional ready to take the next step in your career, we encourage you to apply for the Cluster Service Support Manager role today!ContactArianna GraziaQuote job refJN-042026-7001803Phone number+61386166229Job summaryFunctionCustomer ServiceSpecialisationSupervisors/Team leadersIndustryIndustrial / ManufacturingLocationTruganinaJob TypePermanentConsultant nameArianna GraziaConsultant phone+61386166229Job ReferenceJN-042026-7001803
