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Contact Centre Manager

International Permanent AU$125,000 - AU$135,000 per year View Job Description
We're on the hunt for a highly motivated Contact Centre Manager to oversee and improve the contact centre, this role requires a strong leader who can drive team performance and deliver exceptional customer service.
  • Rare leadership opportunity to join a leading national brand
  • Energetic, collaborative and down to earth work culture

About Our Client

This opportunity arises from a large organisation in the automotive retail industry. With a national presence, the company boasts a steady growth and has a strong reputation for providing top-notch services and products to its customers.

Job Description

  • Manage and inspire a high-performing contact centre team.
  • Ensure the delivery of exceptional customer service.
  • Develop and implement strategies to improve operational efficiency's.
  • Handle all escalated customer complaints and issues.
  • Oversee recruitment, training, and development of team members.
  • Drive team performance through setting and monitoring KPIs.
  • Coordinate with other departments for smooth operations.
  • Ensure adherence to company policies and standards.

The Successful Applicant

A successful Contact Centre Manager should have:

  • Proven experience in managing a contact centre or similar customer service team.
  • Strong leadership skills.
  • Excellent communication and interpersonal skills.
  • An ability to drive team performance and deliver results.
  • Strong problem-solving skills and ability to handle escalated customer issues.
  • Knowledge of customer service software and tools.

What's on Offer

The passionate and down to earth team collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, flexible working options and additional leave benefits you'll be encouraged to innovate.

  • Enjoy no commute to the CBD, South Melbourne Location.
  • Celebrate success with social dinners, drinks, and company incentives.
  • Professional growth plans in place from day one.



Contact
Leasha Adaway
Quote job ref
JN-022025-6665626
Phone number
+61 3 8616 6226

Job summary

Function
Secretarial & Business Support
Specialisation
Call Centre
What is your industry?
Retail
Location
International
Job Type
Permanent
Consultant name
Leasha Adaway
Consultant phone
+61 3 8616 6226
Job Reference
JN-022025-6665626

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.