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CRM Specialist

Richmond Temporary View Job Description
As the CRM Specialist you will manage and optimise the organisations CRM system, to enhance patient and provider engagement and leverage data analysis to drive strategic initiatives.
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  • Contribute to making a positive impact in the healthcare industry
  • Work with a passionate, respectful and engaging team

About Our Client

Our client is an innovative NFP operating successfully for over 100 years in the Healthcare industry. They are a leading provider of high-quality aged care services, dedicated to enhancing the well-being and quality of life for older Australians. They are committed to delivering compassionate, personalised care in a supportive and respectful environment, driven by their values of integrity, excellence, and community-focused service.

Job Description



Key responsibilities:

  • Manage the uplift of their current CRM system, providing recommendations and overseeing strategy.
  • Oversee and maintain the CRM system, ensuring the accuracy and completeness of patient and provider data.
  • Develop and execute CRM strategies to improve patient acquisition, retention, and engagement.
  • Supporting with the mapping of customer journey.
  • Work closely with the marketing, clinical, and administrative teams to align CRM initiatives with organisational goals.
  • Design and implement automated workflows and communication campaigns.
  • Identifying and segmenting specific audience.
  • Monitor CRM system performance, troubleshoot issues and provide support to staff.



The Successful Applicant



The successful candidate:

  • Bachelor's degree in Healthcare Administration, Marketing, Business, Information Technology or a related field.
  • Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, Health Cloud, HubSpot) and data analysis, preferably in a healthcare setting.
  • Strong analytical skills with the ability to interpret healthcare data and generate actionable insights.
  • Excellent communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
  • Proficiency in CRM software, Microsoft Office Suite, and data visualisation tools.
  • Detail-oriented with strong organisational and project management skills.



What's on Offer

What is on offer:

  • Contribute to improving patient care and healthcare outcomes in a collaborative and supportive environment.
  • Enjoy a competitive salary with perks.
  • Work with a passionate team dedicated to making a difference in the healthcare industry.
Contact
Diana Grinberg
Quote job ref
JN-082024-6521560
Phone number

Job summary

Function
Marketing
Specialisation
CRM/Loyalty/Retention/Acquisition Marketing
What is your industry?
Not For Profit
Location
Richmond
Job Type
Temporary
Consultant name
Diana Grinberg
Consultant phone
Job Reference
JN-082024-6521560

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.