Save Job Back to Search Job Description Summary Similar JobsMelbourne CBD LocationHybrid roleAbout Our ClientOur client is an leader in the not-for-profit sector, located in Melbourne's CBD. Operating with year on year growth with a commitment to excellence, our client provides A collaborative and unified team with a shared sense of purpose and community. This organisation is known for providing comprehensive support and protection to its clients, and offers a dynamic and collaborative work environment.Job DescriptionReporting to the Administration Services Manager, you will play a crucial role in recovering claims and implementing streamlined processes. Your responsibilities will include, but are not limited to:Collaborating effectively with other internal teams regarding complex claims or issues.Adhere to and review internal policies, while gathering and evaluating customer data and relevant documentation.Drive efforts to streamline and improve the efficiency of the claims process moving forward.Recover outstanding funds from various schemes and Conduct thorough information collection and analysis.Developing a comprehensive understanding of the scheme's structures and requirements.Analyse data and propose actionable improvements that enhance processes.The Successful ApplicantWe are looking for a dedicated Customer Claims Specialist who has a passion for delivering excellent service and enjoys working cooperatively within a small team. To succeed in this role, you'll need strong communication skills (written and verbal), attention to detail, and the ability to handle a fast-paced environment. Someone with a claims/financial background will be highly regarded, but not essential. The role will require full-time hours, Monday to Friday, two days working from home.What's on OfferMelbourne CBD LocationHybrid Role.$80,000 plus superannuation.Not for profit organisationContactNina WaringQuote job refJN-092024-6538400Phone number+61386166214Job summaryFunctionCustomer ServiceSpecialisationCustomer Service Officer – InboundWhat is your industry?Financial ServicesLocationMelbourne CBDJob TypePermanentConsultant nameNina WaringConsultant phone+61386166214Job ReferenceJN-092024-6538400Work from HomeWork from Home or Hybrid