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Customer Service & Call Centre EOI

Brisbane Permanent View Job Description
Are you a dedicated and customer-centric professional with experience in call centre or customer service roles? Michael Page Recruitment is seeking expressions of interest from enthusiastic individuals who are eager to contribute their skills to dynamic teams across Brisbane. Whether you're experienced in handling inbound calls, providing technical support, or delivering exceptional customer experiences, we want to hear from you!
  • Multiple Upcoming Customer Service Opportunities
  • Competitive Pay & Flexible Work Arrangements

About Our Client

As a trusted recruitment partner, we work with a wide variety of businesses, from established corporations to fast-growing family owned business, across multiple industries. Our clients are looking for motivated individuals to support their customer service teams and deliver top-notch service to their clients. This is a fantastic opportunity for you to explore a variety of exciting customer service roles and find the perfect fit for your skill set and career aspirations.

Job Description

Depending on the specific role, your day-to-day responsibilities may include:

  • Customer Support: Answering inbound customer queries, providing product/service information, and troubleshooting issues via phone, email, or chat.
  • Problem Solving: Addressing customer complaints or issues, ensuring a timely and satisfactory resolution while maintaining high levels of professionalism.
  • Order Processing & Documentation: Processing orders, refunds, exchanges, and other customer requests accurately and in a timely manner.
  • Customer Relationship Management: Building rapport with customers to foster positive long-term relationships and customer loyalty.
  • Data Entry & Record Keeping: Updating customer records, managing databases, and ensuring all interactions are logged accurately.
  • Meeting KPI
  • Collaboration: Working closely with other team members and departments to ensure smooth operations and excellent customer experiences.

The Successful Applicant

We are looking for customer service superstars with:

  • At least 12 months of experience in a customer service or call centre role, preferably in a fast-paced, high-volume environment. Experience in sales, technical support, or contact centre leadership is a bonus.
  • Strong verbal and written communication skills with the ability to communicate effectively with customers from diverse backgrounds.
  • A solution-oriented approach to addressing customer issues and finding resolutions in a timely manner.
  • A passion for providing excellent customer service and ensuring a positive experience for every interaction.
  • Comfortable using customer service software, CRM systems, and office tools (Microsoft Office, Google Suite).

What's on Offer

By expressing your interest through Michael Page Recruitment, you gain access to a wide range of benefits:

  • Exclusive Opportunities: We partner with a range of clients across different industries, offering you exclusive access to customer service and call centre roles in top-tier organisations.
  • Career Development: Whether you're looking to advance in customer service, move into leadership roles, or branch out into a different area, Michael Page can help you take the next step in your career.
  • Personalised Support: Our recruitment consultants are dedicated to understanding your career goals and connecting you with opportunities that match your skills and ambitions.
  • Competitive Pay: We work with our clients to offer competitive salary packages based on your experience and qualifications.
  • Work-Life Balance: Many of our clients offer flexible working hours, remote working options, and other employee benefits to help you achieve a healthy work-life balance.
  • Ongoing Support: From interview prep to post-placement assistance, our team at Michael Page is here to support you every step of the way.
Contact
Isabella Prendeville
Quote job ref
JN-012025-6650935
Phone number
+61 7 3018 6320

Job summary

Function
Customer Service
Specialisation
Call Center
What is your industry?
Business Services
Location
Brisbane
Job Type
Permanent
Consultant name
Isabella Prendeville
Consultant phone
+61 7 3018 6320
Job Reference
JN-012025-6650935

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.