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Customer Service Manager

Greenacre Permanent AU$100,000 - AU$120,000 per year View Job Description
An exciting opportunity to lead a team, ensuring the delivery of exceptional service to customers. Based in Greenacre, this permanent position is ideal for someone with a strong background in customer service and a passion for operational excellence.
  • Western Sydney Location - Greenacre
  • Stable and growing FMCG business

About Our Client

This is an opportunity to join a well-established organisation in the FMCG sector. As a medium-sized company, they are committed to providing top-quality products and ensuring excellent customer satisfaction. The company values innovation and efficiency in its operations, offering a stable and rewarding environment for its employees.

Job Description

  • Lead and manage the customer service team to achieve service excellence.
  • Develop and implement strategies to enhance the customer experience.
  • Monitor and improve key performance indicators (KPIs) for the customer service department.
  • Handle escalated customer queries and ensure timely resolution.
  • Collaborate with internal departments to streamline processes and improve service delivery.
  • Provide training and mentoring to team members to support their professional growth.
  • Prepare and present regular reports on customer service performance to senior management.
  • Ensure compliance with company policies and industry standards.

The Successful Applicant

A successful Customer Service Manager should have:

  • Proven experience in a customer service leadership role, ideally within the FMCG industry.
  • Strong interpersonal and communication skills.
  • Ability to develop and implement effective customer service strategies.
  • Experience in managing and mentoring a team to achieve results.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • A customer-focused mindset with excellent problem-solving abilities.
  • Knowledge of industry standards and best practices in customer service.

What's on Offer

  • Competitive remuneration package.
  • Opportunities for professional development progression.
  • Work within a collaborative and supportive team environment.
  • Be part of a growing and well-established FMCG organisation in Greenacre.



If you are a motivated and experienced Customer Service Manager seeking a rewarding role in the FMCG industry, we encourage you to apply today.

Contact
Carina Hosie
Quote job ref
JN-032026-6985703
Phone number
0416092642

Job summary

Function
Customer Service
Specialisation
Supervisors/Team leaders
Industry
Fast Moving Consumer Goods (FMCG)
Location
Greenacre
Job Type
Permanent
Consultant name
Carina Hosie
Consultant phone
0416092642
Job Reference
JN-032026-6985703

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.