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Customer Service Manager

Parramatta Permanent AU$80,000 - AU$90,000 per year View Job Description
Are you a dynamic leader with a passion for delivering exceptional customer experiences? We're seeking talented Customer Service Managers to join our vibrant team in Western Sydney.
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  • Western Sydney Location
  • Career Progression

About Our Client

Why You'll Love Working With Us:

  • Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.
  • Career Growth: Advance your career with ongoing training and development opportunities.
  • Supportive Environment: Be part of a collaborative team that values your input and expertise.
  • Community Impact: Make a difference in the lives of our customers and community.

Job Description

A Customer Service Manager is responsible for:

  1. Team Leadership: Hiring, training, and managing customer service representatives to ensure a high-performing team.
  2. Performance Monitoring: Setting performance goals, evaluating staff performance, and providing feedback and coaching.
  3. Customer Satisfaction: Ensuring customer inquiries and complaints are handled promptly and effectively, aiming for high customer satisfaction levels.
  4. Process Improvement: Developing and implementing policies and procedures to enhance service efficiency and quality.
  5. Problem Resolution: Handling escalated customer issues and finding timely, effective solutions.
  6. Reporting: Analysing service metrics and preparing reports to track performance and identify areas for improvement.
  7. Collaboration: Working with other departments to ensure a seamless customer experience and address systemic issues.
  8. Technology Utilisation: Overseeing the use and maintenance of customer service software and tools.
  9. Budget Management: Managing the customer service department's budget and resources.
  10. Strategy Development: Contributing to the development of customer service strategies and initiatives to improve overall service delivery.

The Successful Applicant

  1. Strong Leadership Skills: Ability to motivate, guide, and manage a team effectively.
  2. Excellent Communication: Clear and effective verbal and written communication skills.
  3. Problem-Solving Abilities: Skilled in identifying issues and implementing solutions swiftly.
  4. Empathy and Patience: Understanding and addressing customer concerns with patience and care.
  5. Organisational Skills: Efficient in managing multiple tasks, priorities, and deadlines.
  6. Customer-Centric Mindset: Commitment to providing exceptional customer service and improving customer satisfaction.
  7. Analytic Thinking: Ability to analyse data and metrics to drive performance improvements.
  8. Adaptability: Flexibility to handle changing environments and unexpected challenges.
  9. Technological Proficiency: Comfortable using customer service software and tools.
  10. Positive Attitude: Maintaining a positive outlook and inspiring the same in their team.

What's on Offer

Bring your skills and enthusiasm to a company that recognises and rewards excellence. Apply today and start your journey with us!

Contact
Carina Hosie
Quote job ref
JN-052024-6440213
Phone number
0416092642

Job summary

Function
Specialisation
What is your industry?
Business Services
Location
Parramatta
Job Type
Permanent
Consultant name
Carina Hosie
Consultant phone
0416092642
Job Reference
JN-052024-6440213

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.