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Customer Service Officer - FMCG

International Permanent AU$60,000 - AU$65,000 per year Work from Home or Hybrid View Job Description
Our client is looking for a Customer Service Officer to join their team on a permanent, full-time basis. They are looking for a well-rounded personality to join their customer service operations to assist with inbound enquiries. Located in Melbourne, this is a great opportunity to start a new permanent role in October.
  • Save Job
  • Melbourne CBD Location
  • $65,000 + Super

About Our Client

Our client is a global FMCG retail organisation, who operate on a global scale. They have a strong customer base, a very high market share and want to deliver the best outcomes to all customers on every interaction. This permanent, full-time role is an excellent opportunity for a candidate with excellent all-round customer service skills, who is looking to take on a new role in an international organisation.

Job Description

Reporting to the Customer Service Manager, your main role and responsibilities will include but not limited to:

  • Daily data entry of customer sales orders.
  • Answering inbound calls and emails from customers about stock and availability.
  • Working closely with internal territory manages to process customer requests.
  • Coordinating freight and shipping for client orders + providing ETAs.
  • Development of customer relationships through high quality communication skills and customer service.
  • General ad-hoc requests as required by the customer service and administration team.

The Successful Applicant

We are looking for a dedicated Customer Service Officer, who has a passion for customer service and likes to work cooperatively in a small team environment. To be successful, you'll need to have excellent communication skills, both written and verbal and be able to work in an office environment 3 days per week. This is a fast-paced role and one where you'll be continually busy for the duration of the day. This role will be required to working Monday - Friday, full-time hours, with a start date in early October.

What's on Offer

You would be joining a growing and expanding team and business that values, respect, care, and teamwork plus additional benefits of:

  • Melbourne CBD location.
  • $65K plus superannuation.
  • Permanent, full-time role.
  • Retail FMCG business.
  • Hybrid role.
Contact
Nina Waring
Quote job ref
JN-092024-6530549
Phone number
+61386166214

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
What is your industry?
Fast Moving Consumer Goods (FMCG)
Location
International
Job Type
Permanent
Consultant name
Nina Waring
Consultant phone
+61386166214
Job Reference
JN-092024-6530549
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.