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Customer Service Officer

Melbourne CBD Permanent AU$60,000 - AU$65,000 per year Work from Home or Hybrid View Job Description
A Customer Service Officer is sought after to provide top-notch service, ensuring customer queries are handled professionally and efficiently in the business services industry. This role is based in Melbourne, with a start date in January.
  • Save Job
  • Hybrid Full-time role
  • Melbourne CBD Location

About Our Client

The client is a leading firm in the business services sector. With a workforce exceeding 4,000, they are a titan in their industry, with a vast network across Australia. They are known for their commitment to excellence and a focus on continuous improvement.

Job Description

  • Handle customer inquiries and complaints professionally and efficiently.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Communicate and coordinate with colleagues as necessary.
  • Acknowledge and resolve customer complaints in a timely manner.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Follow communication procedures, guidelines, and policies of the company.

The Successful Applicant

A successful Customer Service Officer should have:

  • Proven skills relevant to Customer Service.
  • Exceptional communication and interpersonal skills.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support in the business services industry.

What's on Offer

  • $65,000 Plus super.
  • A hybrid full-time role that offers flexibility.
  • A supportive and friendly working environment.
  • An opportunity to grow within the company and the business services industry.



For those who are looking for an opportunity to excel as a Customer Service Officer and make a difference in the customer experience, this is the perfect opportunity. Apply now to join our team in Melbourne CBD!

Contact
Nina Waring
Quote job ref
JN-122024-6611797
Phone number
+61386166214

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
What is your industry?
Business Services
Location
Melbourne CBD
Job Type
Permanent
Consultant name
Nina Waring
Consultant phone
+61386166214
Job Reference
JN-122024-6611797
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.