Save Job Back to Search Job Description Summary Similar JobsPermanent, full-time position with a well-established companyDynamic workplace - no two days are the sameAbout Our ClientOur client believes fitness and well-being are key to a vibrant life. Established in 2002 as a family-owned business, their goal was to provide top-quality gym equipment at affordable prices, with a vision to lead the industry.Today, they've grown into one of Australia's leading online retailers of fitness gear, committed not only to supplying equipment but also advocating for fitness, well-being, and life enrichment.Their true success lies in empowering thousands of customers to live healthier, happier lives. They're more than just a fitness company-they're a partner and motivator on the journey to achieving personal fitness goals.Job DescriptionKey responsibilities: Customer Support: Provide exceptional assistance via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.Product Knowledge and Sales Support: Advise customers on fitness products, promote special offers, and assist in making purchasing decisions to drive sales.Order Management: Manage order tracking, returns, and exchanges, ensuring timely resolution and customer satisfaction.Problem Solving and Issue Resolution: Professionally handle customer complaints, identify solutions, and ensure a smooth resolution process.Collaboration and Feedback: Work closely with internal teams to ensure efficient order fulfilment and gather customer feedback for continuous improvement.The Successful ApplicantThe ideal candidate will have:Technical Knowledge: Hands-on experience or exposure to gym equipment is preferred, with a strong understanding of machines and their functions.Self-Starter: Ability to take initiative, adapt to new challenges, and work independently without clearly established procedures.Problem-Solving: Comfortable "figuring things out" on the go and making decisions in a dynamic, evolving environment.Team Player: Ability to collaborate effectively within a small, close-knit team, contributing to a positive work culture.Flexibility: Willingness to embrace a start-up mindset and be adaptable as the company grows and evolves.What's on OfferWhat's on offer:Full-time, permanent opportunityWellness rebate to claim back each monthHybrid working environmentBirthday leave & milestone leave for each year of serviceSupportive, tenured and approachable leadershipConvenient locationContactAnwen LichtnauerQuote job refJN-012025-6650999Phone number0412 304 053Job summaryFunctionCustomer ServiceSpecialisationCustomer FacingWhat is your industry?RetailLocationGold CoastJob TypePermanentConsultant nameAnwen LichtnauerConsultant phone0412 304 053Job ReferenceJN-012025-6650999Work from HomeWork from Home or Hybrid