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Customer Service Representative

Wollongong Temporary AU$80,000 - AU$85,000 per year Work from Home or Hybrid View Job Description
Step into a pivotal customer service position with a leading business dedicated to delivering ground support and geotechnical solutions across mining, tunnelling, and civil infrastructure projects. This temporary role in Wollongong is ideal for someone with strong organisational and communication skills, ready to assist across all customer support functions.
  • High Impact Role
  • Wollongong Location

About Our Client

The organisation is known for its professional approach and commitment to delivering exceptional services while fostering a supportive workplace. This is an ideal opportunity for someone who thrives in a fast‑paced, technical environment and wants to be part of a collaborative, supportive team.

Job Description

What You'll Do

  • Respond to customer enquiries via phone and email with accuracy and professionalism.
  • Prepare quotations in Salesforce and convert to SAP orders upon receipt of purchase orders.
  • Enter and acknowledge all orders within 24 hours.
  • Confirm delivery dates and coordinate fulfilment across internal teams.
  • Monitor contract pricing, understand Incoterms, and support export documentation.
  • Maintain accurate customer and order data in SAP and Salesforce.
  • Support database accuracy and prepare reports.
  • Build strong, trusted relationships with customers and internal stakeholders.
  • Assist with invoice disputes, PO reconciliation, credit processes, and credit hold releases.
  • Escalate urgent issues and follow through to resolution.
  • Provide regular feedback to Account Leads.



The Successful Applicant

A successful Customer Service Representative should have:

  • Minimum 5 years' B2B customer service experience
  • Background in mining, logistics, supply chain, or warehousing (highly advantageous)
  • Strong SAP experience (preferred)
  • Confident MS Office skills, especially intermediate-advanced Excel
  • Familiarity with CPQ, Salesforce, Incoterms (desirable)
  • Exceptional communication and relationship‑building skills
  • Comfortable working under pressure and managing competing priorities
  • Ethical, trustworthy, and receptive to feedback
  • Resilient, adaptable, and team‑focused
  • Confident working with data, processes, and technical systems
  • Full Australian Work Rights



What's on Offer

  • Competitive hourly rate.
  • Temporary role with the potential for longer term career opportunities.
  • Opportunity to work in Wollongong.
  • Supportive and professional work environment.
  • Chance to contribute to a small-sized organisation with a dedicated team.



If you're ready to bring your skills to a rewarding role as a Customer Service Representative, we encourage you to apply today!

Contact
Carina Hosie
Quote job ref
JN-012026-6917132
Phone number
0416092642

Job summary

Function
Customer Service
Specialisation
Sales Order Processing
Industry
Energy & Natural Resources
Location
Wollongong
Job Type
Temporary
Consultant name
Carina Hosie
Consultant phone
0416092642
Job Reference
JN-012026-6917132
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.