Customer Success Coordinator/Onboarding Specialist - SaaS - 107467643

About Our Client

Our client is a hyper growth SaaS organisation seeking an Customer Success Coordinator/Onboarding Specialist to join the team.

Data Migration - Support the onboarding implementations for major enterprise customers as well as SMBs. This includes working with our onboarding team to scope and complete data migration, this includes prepping, extracting and loading data for our customers during the implementation phase
End user training - Deliver software training to new customers mainly remotely via video conference. Face to face training will be required from time to time including interstate travel when needed.
Onboard any assigned customers by their onboarding deadlines, and report weekly to the Customer Success working group on the progress of those assigned customers
Got to adviser for our clients during onboarding, you will be subject matter and product expert
Direct our product development team to ensure our product is the best product on the market and helping to drive the industry forward
Work closely with our marketing/commercial team to deliver insights into how we should communicate with leads and prospective client
Provide advice and guidance based on client feedback
Support onboarding team with admin, client requests, setting up training
Account management for our client's premier enterprise customers to obtain the most value out of the product.