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Customer Support Associate

Melbourne Permanent Work from Home or Hybrid View Job Description
Are you passionate about delivering exceptional customer experiences? Join a leading FMCG team in as a Customer Service professional, where you'll play a key role in ensuring customer satisfaction and operational excellence.
  • Are you a passionate customer service operator?
  • Are you looking for a fast‑paced role where precision and communication matter?

About Our Client

Our client is a respected organisation in the FMCG industry, known for its commitment to providing high-quality products and excellent service. Operating as a medium-sized company, they offer a supportive work environment and a focus on professional growth.

Job Description

  • Provide outstanding service to customers by addressing inquiries and resolving issues efficiently via email.
  • Assist with processing orders and tracking customer requests in a timely manner.
  • Maintain accurate records of customer interactions and transactions.
  • Using SAP and Microsoft Teams daily
  • Identify opportunities to enhance customer satisfaction and suggest improvements.
  • Support the team in achieving customer service goals and KPIs.
  • Handle customer feedback professionally and escalate issues when necessary.
  • Stay up-to-date with company products, services, and policies to provide accurate information.

The Successful Applicant

A successful Customer Service professional should have:

  • Previous experience in customer service and B2B sales , preferably in the FMCG, Logistics or Manufacturing industry.
  • Previous experience in account managment is highly desirable
  • Strong written and verbal communication.
  • A proactive and customer-focused mindset.
  • Ability to multitask and thrive in a fast-paced environment.
  • Attention to detail and excellent organisational skills.
  • Proficiency with computer systems and customer service software.



What's on Offer

  • Competitive salary package ranging from $80,000 AUD plus superannuation, a paid phone and free parking.
  • Permanent position with long-term career prospects.
  • Work in a supportive and collaborative environment.



If you're ready to make a difference and take the next step in your customer service career, we encourage you to apply today!

Contact
Tannaz Atabaki
Quote job ref
JN-032026-6963384
Phone number

Job summary

Function
Customer Service
Specialisation
Sales Order Processing
Industry
Fast Moving Consumer Goods (FMCG)
Location
Melbourne
Job Type
Permanent
Consultant name
Tannaz Atabaki
Consultant phone
Job Reference
JN-032026-6963384
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.