Desktop Support Analyst

Eastern Suburbs Melbourne Permanent
  • Training and development opportunities
  • Rapidly growing organisation

About Our Client

Our client is well-known and established in the Australian market. They are focused on creating positive impact for people and the planet. They are seeking a capable individual to join their ICT support team, to be part of a movement creating a fairer and more just world.

Job Description

The successful individual with be responsible for:

  • Provide Level 1 and 2 service desk support to staff in a face-to-face capacity on the ground and remotely over the phone.
  • Ensure the completion of daily duties, in accordance with policies, procedures and daily checklists
  • Monitoring of service desk tickets assigned to the queue and process on priority and agreed SLAs.
  • Provide appropriate systems support, including training and pre-emptive identification and resolution of user's issues with hardware, software, networking and other technology related problems.
  • Provide and co-ordinate IT help desk services to users, including ticket recording, hardware and software installations, user administration, network (LAN), PC requests and issue resolution.
  • Proactively manage issues to define the root cause and recommend permanent solutions.
  • Log all support calls and where required re-allocate to level 2 / 3 support or a third-party vendor.

The Successful Applicant

The successful individual will ideally possess the following:

  • Previous experience in a in a similar role.
  • ITIL training and/or certification.
  • Proven experience working with MS Teams and video conferencing facilities
  • Good understanding of various technology platforms including Citrix Thin Client, Windows Server, Microsoft Office and Active Directory
  • Advanced troubleshooting and problem-solving skills.
  • Professional and responsive, quality customer service and support

What's on Offer

On offer is a permanent opportunity with a progressive organisation. You will be rewarded with flexible working options and a competitive salary and benefits, including 11% super.

Tara Amini
Quote job ref
Phone number
+61 4 16 48 60 53

Job summary

Information Technology
IT Support - Level 1/2
What is your industry?
Financial Services
Eastern Suburbs Melbourne
Job Type
Consultant name
Tara Amini
Consultant phone
+61 4 16 48 60 53
Job Reference