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Desktop Support Analyst

Perth Permanent AU$70,000 - AU$100,000 per year Work from Home or Hybrid View Job Description
Working within the Service Delivery team, the purpose of the Desktop Support Analyst is to undertake the daily operations of the Desktop Support function.
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  • Opportunity for exciting career growth and development
  • Competitive salaries and benefits

About Our Client

Our client is industry leading and well advanced in the technology and IT space. Based in Perth, they are looking for highly skilled candidates to join their growing team.

Job Description

The key responsibilities of the role include (but not confined to):

  • Accurately record, categorise, prioritise, and resolve incidents received via email, telephone, and Service Desk communication channels
  • Ensure Incidents and Service Requests are completed within the defined SLA timeframe
  • Identify opportunities for Continual Service Improvement within the IT Service
  • Desk and other IT Operations teams keeping stakeholders up-to-date with progress and resolution of assigned
  • Incidents and Service Requests
  • Create and maintain high-quality knowledge articles within the ITSM toolset
  • Provide TechHub support services, onsite support and site visits when required

The Successful Applicant

To be successful in this role, the following qualities and experiences will be considered
favourably.

  • Excellent communication, problem solving skills and demonstrable customer service skills
  • Experience in a large, complex technical environment and strong understanding of the Standard Operating Environment (SOE)
  • Excellent PC hardware and software troubleshooting skills
  • Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applications
  • Ability to maintain composure in a fast-paced environment whilst maintaining a fun and positive attitude
  • A working knowledge of the ITIL framework
  • ITIL Foundations (desirable)

What's on Offer

  • Competitive Salary
  • In-house discounts
  • Flexible working arrangements
  • Opportunities to grow your career
  • Paid parental leave for primary and non-primary carers
  • Dedicated wellness programs
  • Discounted private health insurance
Contact
Jack Giancono
Quote job ref
JN-072024-6472668
Phone number
+61403120949

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Location
Perth
Job Type
Permanent
Consultant name
Jack Giancono
Consultant phone
+61403120949
Job Reference
JN-072024-6472668
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.