Digital Product Owner - MS Dynamics CRM

Melbourne Permanent
  • Brand new opportunity to own and lead direction and use of the CRM
  • Permanent role, flexible working

About Our Client

A leading, global organisation within the financial services industry, this opportunity is brand new for the Australian business. Sitting in the Data and Analytics team, this role will support the B2B business unit as the largest revenue stream of the business and reports directly into the Head of Insights and Analytics.

Job Description

  • Represent the interests of the B2B business and it's CRM MS Dynamics requirements
  • Lead and evolves the B2B CRM strategy, including the planning, development of detailed product features and implementation plans
  • Own the underlying B2B CRM data architecture to ensure requisite systems alignment with other business units
  • Own end-to-end product management activities, including monitoring of enhancements, resolution of production management and implementation issues
  • Apply quantitative and qualitative approaches to plan, prioritise and continually improve the user experience
  • Partner with key stakeholders including the B2B business unit stakeholders, IT, sales, marketing and analytics business partners to deliver product messaging and communication

The Successful Applicant

  • Relevant degree or equivalent training and experience
  • Previous experience in project management and agile delivery
  • MS Dynamics experience essential and Power BI capabilities prefered
  • Strong stakeholder engagement and management, both locally and globally
  • Experience and knowledge of B2B, preferably within professional services

What's on Offer

An exciting opportunity to own the CRM and drive significant and impactful change for the Australian business for commercial results. Flexible working arrangements with occasional outside of work hour meetings with global teams.

Contact
Olivia Taylor
Quote job ref
JN-072021-2941760
Phone number
+61 3 9607 5667

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Olivia Taylor
Consultant phone
+61 3 9607 5667
Job Reference
JN-072021-2941760