General Manager - Customer and Growth - JN-052022-5605702

Develop and implement strategic priorities. Customer and Growth.
Customer and community relationships. Manage customer account processes.

About Our Client

Our client is a leader within the utilities sector who are currently looking for a General Manager of Customer and Growth to join their executive leadership team.

Job Description

As the General Manager of Customer & Growth you will be responsible for:

Learning, motivating and inspiring direct reports, whilst also setting clear expectations of performance and behaviour that aligns with the organisation's strategic direction
Providing training and development opportunities for employees to improve job performance and future career opportunities
Developing strong relationships with key stakeholders in relevant government, commercial and community organisations
Implementing strategic processes which are understood and accepted by customers, enabling the organisation to respond effectively to change
Engaging with all customer groups and representatives and ensure establishment of relevant policies and procedures to meet customer needs
Establishing and maintaining productive communication with individuals, groups and agencies representing the community
Ensuring exceptionally high levels of customer service through effective planning and management processes whilst continually driving improvement
Maximising revenue performance within the constraints of a regulated environment. This will be achieved through excellence in long term planning and deep understanding of the requirements of customers, industry and emerging market

The Successful Applicant

As the successful applicant you will ideally possess:

Significant senior management or executive experience in a large, complex, service delivery enterprise.
Demonstrated experience and success in achieving financial growth objectives and targets in a large, complex, service delivery enterprise
Outstanding leadership, stakeholder management and engagement skills
Experience with regulated sector or business environment
Excellent interpersonal and communication skills with ability to relate to people at all levels.
Exceptional relationship building and relationship management skills
Strong influencing and negotiating skills with a commitment to deriving mutually beneficial outcomes in complex negotiations
Empathetic, self-are and engaging leadership style
Drive, passion and proven record with execution and achievement of commercial results
Ability to identify and maximise people's strengths as well as engender a supportive environment to individual development