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Head of Customer Experience

International Permanent Work from Home or Hybrid View Job Description
Are you ready to lead and elevate customer satisfaction to new heights? We are seeking a Head of Customer Experience to oversee customer service strategies and ensure excellence in delivering top-notch service.
  • Have you led a multi-region SaaS support function before?
  • Are you comfortable with restructuring teams and processes ?

About Our Client

This opportunity is with a medium-sized organisation within the business services industry. Known for its commitment to excellence, this company focuses on delivering high-quality solutions to its clients and fostering a professional work environment.

Job Description

  • Develop and implement customer service strategies to enhance client satisfaction.
  • Oversee and manage the customer service team to ensure high performance and efficiency.
  • Monitor customer feedback and identify opportunities for improvement.
  • Collaborate with internal teams to streamline processes and improve customer interactions.
  • Analyse customer service metrics and prepare reports for senior management.
  • Ensure compliance with industry standards and company policies in all customer service interactions.
  • Lead training initiatives to up-skill the customer service team.
  • Act as the primary point of contact for escalated customer concerns and resolve issues promptly.

The Successful Applicant

A successful Head of Customer Experience should have:

  • Proven experience leading customer service teams in the business services industry.
  • Strong understanding of customer experience strategies and best practices.
  • Exceptional communication and leadership skills.
  • Proficiency in data analysis and reporting tools.
  • Ability to develop and implement effective customer service processes.
  • A solutions-focused mindset with a commitment to achieving excellence.
  • SaaS background essential.
  • Experience with AI/Automation tools.

What's on Offer

  • Competitive salary of AUD 150,000 to AUD 180,000 plus superannuation.
  • Permanent, full-time role offering stability and career growth.
  • Opportunities to work in a professional and supportive environment within the business services industry.
  • A chance to lead and shape the customer service function at a medium-sized organisation.



If you are passionate about delivering exceptional customer experiences and are ready to take on a leadership role, we encourage you to apply today!

Contact
Chloe Rodriguez
Quote job ref
JN-122025-6906771
Phone number
+61 3 8616 6206

Job summary

Function
Customer Service
Specialisation
Supervisors/Team leaders
Industry
Business Services
Location
International
Job Type
Permanent
Consultant name
Chloe Rodriguez
Consultant phone
+61 3 8616 6206
Job Reference
JN-122025-6906771
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.