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Head of Service Qualification and Delivery - Abu Dhabi Based

International Permanent View Job Description
You will ensure efficient delivery of services by managing the end to end processing of service requests.
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  • Exciting role with a top tier entity in Abu Dhabi
  • Must have service qualification & delivery experience in large complex companies

About Our Client

A large, exciting business going through a transformation.

Job Description

  • Support the development and implementation of the unit's strategy, objectives, policies, and operational plans.
  • Review service requests to determine their nature and scope, identifying unique requirements and implications.
  • Prioritise service requests based on urgency and alignment with organisational goals.
  • Manage the delivery of service engagements, monitoring progress and compliance with timelines and objectives.
  • Support the review of services and maintain the taxonomy framework.

The Successful Applicant

  • Bachelor's degree in Business Administration or a related field.
  • Professional certifications in project management, service delivery, or related areas.
  • Extensive experience in service delivery within complex organisational settings such as a large holding group, or a shared services function.
  • Proven experience in service planning, qualification, and delivery oversight in a complex organisation.
  • Experience in project management and coordination, with a track record of successful service delivery.
  • Strong analytical and decision-making skills for effective service qualification and prioritisation.
  • Expertise in project management and service delivery methodologies.
  • Proficiency in Arabic is highly advantageous.

What's on Offer

Opportunity to shape the future of government services in Abu Dhabi.

Contact
Ruwise Sheriff
Quote job ref
JN-082024-6511634
Phone number
+97147090393

Job summary

Function
Information Technology
Specialisation
IT Management
What is your industry?
Public Sector
Location
International
Job Type
Permanent
Consultant name
Ruwise Sheriff
Consultant phone
+97147090393
Job Reference
JN-082024-6511634

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.