Michael Page Logo

Main menu

  • Home
  • Jobs+

    Searching for a job?

    • Job search
    • Submit your CV
    • Resume and cover letter advice
    • Salary guide
    • Salary comparison tool
    • Global opportunities
    • Contracting jobs

    Quick job search

  • Contracting+

    • Hiring in the Mobile Economy
    • Hiring Contractors
    • Why hire Contractors
    • Frequently Asked Questions
    • Page Timesheet Portal
  • Recruiting+

    Looking to hire?

    • Recruitment services
    • Contract recruitment
    • Hiring in the new mobile economy
    • Executive recruitment
    • High volume/project recruitment
    • SME recruitment
    • Job Advertising: ReachTalent
    • Salary benchmarking tool

    Submit a job spec

    Our recruitment expertise

    • https://www.michaelpage.com.au/
    • Accounting & Finance
    • Banking & Financial Services
    • Construction
    • Digital
    • Engineering & Manufacturing
    • Health and Life Sciences
    • Hospitality & Leisure
    • Human Resources
    • Legal
    • Marketing
    • Mining, Energy & Resources
    • Procurement & Supply Chain
    • Property
    • Retail
    • Sales
    • Technology
  • Advice+

    Advice

    • Advice
    • Career advice
    • Management advice
    • Market insights
    • Resume templates

    Transformational Leadership

    • Eight Executive Trends for 2020
    • Leading Women

    ABC's of Technology

    • https://www.michaelpage.com.au/
    • Download Humans of AI report
    • Download Humans of Blockchain report
    • Download Humans of Cybersecurity report

    Popular topics

    • Interview advice
    • Resume advice
    • Salary negotiation
    • Promotion advice
    • Staff retention advice
  • About+

    About us

    • Who we are
    • Work for us
    • Media releases
    • Diversity & inclusion at Page
    • Our Partnerships
  • Join PageGroup+

    Join PageGroup

    • About PageGroup
    • Why choose us?
    • Your role here
    • Use your skills
    • FAQs
    • Apply now
  • Contact+

    Contact us

    • Contact us
    • Find our offices
    • Looking to hire?
    • Submit your CV
    • Timesheet Portal
    • Feedback
Sign In
Saved jobs (0)
Saved jobs (0)
Sign In
Login or Sign up
Search for a job
Back to search

Helpdesk Support Officer - Mascot Based

Mascot
Temporary
  • Apply
  • share this job
  • Email Job
  • Save Job

Bullet points

  • Immediate start - Start Monday

  • Long term engagement with a reputable business

About Our Client

Our Client is a large equipment hire company who has been in operation for over a century.

Job Description

    • Provides excellent professional customer service, delivering technical ICT advice and support: - Remotely via telephone & email, and through the ITSM ticketing system
    • Clearly communicates updates, known errors and FAQs, using (and referring users to) relevant knowledge base articles. Explains technical information to users in non-technical terms.
    • Develops and maintains good working relationships with internal/external customers and members of staff and manages customer and technical issues with a genuine sense of urgency.
    • Provides primarily first line support and second line support, takes ownership, and follows agreed procedures in receiving and correctly logging, assigning and updating incidents and requests for service.
    • Following up with users, provide feedback and see problems and incidents to resolution
    • Create and maintain documentation on the all IT systems
  • Install, configure, and maintain in a Windows based environment

The Successful Applicant

  • Demonstrates good communication skills with the ability to communicate effectively both verbally and in writing.
  • Good technical knowledge of enterprise level computing, mobile devices, software, operating systems (MS Windows & Apple MAC OS) and office productivity tools.
  • Excellent organisational skills with a methodical approach to prioritising work to meet deadlines.
  • Attention to detail, with the ability to log precise and meaningful tickets while working within defined SLA targets.
  • Knowledge of ITIL best practice framework
  • Has an analytical approach to problem solving.

What's on Offer

This is an exciting opportunity for the successful candidate to become part of a great organisation which drives an amazing culture and puts staff at the core of their business model.

Contact:
Nicolas Blazey
Quote job ref: 107474324
+61 2 8221 8107
Save Job
Apply
Helpdesk Support Officer - Mascot Based

Job summary

Function:Information Technology
Specialisation:IT Support - Level 1/2
Industry:Transport & Distribution
Location:Mascot
Contract Type:Temporary
Consultant name:Nicolas Blazey
Consultant phone:+61 2 8221 8107
Job Reference:107474324

Similar Jobs

IT Support Administrator
Save Job
Temporary
View Job
Senior Desktop Engineer
Save Job
Permanent
View Job
Technical Support Specialist
Save Job
Permanent
View Job
  •  
  • 1 of 3
  • Show more Jobs
IT Support Administrator
Save Job
Temporary
View Job
Senior Desktop Engineer
Save Job
Permanent
View Job
Technical Support Specialist
Save Job
Permanent
View Job
10 x Technical Specialists (Townsville)
Save Job
Temporary
View Job
Onsite IT Support
Save Job
Permanent
View Job
Associate IT Support Officer
Save Job
Permanent
AU$65,000
View Job
IT & ERP Support
Save Job
Temporary
View Job
IT Support Technician
Save Job
Permanent
View Job
ICT Support Officer
Save Job
Temporary
View Job
View More Jobs

Sign up to receive job alerts

We will let you know when any new !keyword jobs are available. | We will let you know when any new !keyword jobs in !location are available. | Create an account to enable features like one click apply, and set up more than 5 job alerts
Michael Page Logo
  • Read our BlogRead our Blog
  • Follow us on FacebookFollow us on Facebook
  • Follow us on InstagramFollow us on Instagram
  • Follow us on LinkedInFollow us on LinkedIn
  • Watch us on YouTubeWatch us on YouTube

General

  • Our response to COVID-19
  • Unauthorised data breach
  • Page Personnel Australia
  • Page Executive
  • Email disclaimer
  • Investor site
  • PageGroup corporate site
  • Privacy policy
  • Cookies policy
  • Site terms
  • Site map
  • Feedback
  • Change country/region

Accreditations

ISO 9001 Certified

ISO27001 Accreditation

Jobs by function

  • Accounting & Finance
  • Banking & Financial Services
  • Construction
  • Digital
  • Engineering & Manufacturing
  • Healthcare
  • Hospitality & Leisure
  • Human Resources
  • Information Technology
  • Legal
  • Marketing
  • Mining, Energy & Resources
  • Procurement & Supply Chain
  • Property
  • Retail
  • Sales
 

Mobile Apps

Get it on Google Play

Our offices

  • Brisbane
  • Melbourne CBD
  • Melbourne South East
  • Perth
  • Sydney CBD
  • Sydney North Shore
  • Sydney West
  • Canberra

Contact

  • Feedback
  • Looking to hire?
  • Submit your CV

Michael Page is part of PageGroup. Michael Page is a trading name of Michael Page International (Australia) Pty Ltd (ABN 58 002 872 264). Registered Office: Level 32 Grosvenor Place, 225 George Street, Sydney NSW 2000
© PageGroup plc