Helpdesk Support Officer - Mascot Based

Mascot Temporary
  • Immediate start - Start Monday
  • Long term engagement with a reputable business

About Our Client

Our Client is a large equipment hire company who has been in operation for over a century.

Job Description

    • Provides excellent professional customer service, delivering technical ICT advice and support: - Remotely via telephone & email, and through the ITSM ticketing system
    • Clearly communicates updates, known errors and FAQs, using (and referring users to) relevant knowledge base articles. Explains technical information to users in non-technical terms.
    • Develops and maintains good working relationships with internal/external customers and members of staff and manages customer and technical issues with a genuine sense of urgency.
    • Provides primarily first line support and second line support, takes ownership, and follows agreed procedures in receiving and correctly logging, assigning and updating incidents and requests for service.
    • Following up with users, provide feedback and see problems and incidents to resolution
    • Create and maintain documentation on the all IT systems
  • Install, configure, and maintain in a Windows based environment

The Successful Applicant

  • Demonstrates good communication skills with the ability to communicate effectively both verbally and in writing.
  • Good technical knowledge of enterprise level computing, mobile devices, software, operating systems (MS Windows & Apple MAC OS) and office productivity tools.
  • Excellent organisational skills with a methodical approach to prioritising work to meet deadlines.
  • Attention to detail, with the ability to log precise and meaningful tickets while working within defined SLA targets.
  • Knowledge of ITIL best practice framework
  • Has an analytical approach to problem solving.

What's on Offer

This is an exciting opportunity for the successful candidate to become part of a great organisation which drives an amazing culture and puts staff at the core of their business model.

Nicolas Blazey
Quote job ref
Phone number
+61 2 8221 8107

Job summary

Job Type
Consultant name
Nicolas Blazey
Consultant phone
+61 2 8221 8107
Job Reference