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ICT Support Officer - Windows 11 Upgrade

Brisbane CBD Temporary AU$46 - AU$51 per hour View Job Description
The ICT Project Support Officer will provide essential support to a Windows 11 upgrade program within a popular QLD Gov department. This temporary role is based in Brisbane CBD and may require some travel out to various sites.
  • Brisbane based candidates only Initial 6 month contract
  • 4/1 hybrid environment. Some travel may be required.

About Our Client

This organisation is a well-established public sector entity committed to delivering high-quality services. As part of a medium-sized team, they focus on implementing technology solutions that enhance operational efficiency and public service outcomes.

Job Description

Role Responsibilities:

  • Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
  • Provide operational support (on-site and remote) to QCS sites as required in a primarily Microsoft environment.
  • Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
  • Provide a level of training of the QCS desktop environment and applications to QCS end users where required.
  • Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.
  • Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.
  • Accurately triage and escalate incidents where required according to policies and procedures.
  • Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.

The Successful Applicant

A successful Project Support Officer - ICT will have:

  • Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
  • Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
  • Ability to identify and resolve ICT related problems within defined Service Level Agreements.
  • Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment

What's on Offer

  • Competitive hourly rate.
  • Opportunity to contribute to impactful projects in the public sector.
  • Collaborative and professional work environment.
  • Valuable experience within the technology industry.



If you're ready to make a meaningful contribution as a Project Support Officer - ICT, we encourage you to apply today!

Contact
Harley Logan
Quote job ref
JN-032026-6978797
Phone number

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
Industry
Technology & Telecoms
Location
Brisbane CBD
Job Type
Temporary
Consultant name
Harley Logan
Consultant phone
Job Reference
JN-032026-6978797

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.