Infrastructure & Services Manager

North Shore Permanent AU$160,000 - AU$170,000 per year
  • Career-shaping opportunity
  • Immediate start available - reputable organisation

About Our Client

The role manages the end user service experience for the business and is a central point to manage enterprise software licensing, technology vendor management, infrastructure, hosting and networks.

Job Description

  • End User Service Experience - Manage and continually optimise, ensuring a positive experience throughout the user lifecycle including efficient resolution of technical issues and timely support for all technology-related inquiries.
  • IT Operations & Infrastructure Management - Design, implement, and maintain IT infrastructure (On-Prem & Cloud, End User -> Network -> DC). Monitor system performance, scalability, security, and integrations.
  • Network Management - Monitor and manage the company's networks to ensure connectivity, performance, and security, including LAN, WAN, and internet connections.
  • Licensing & cost management - Ensure compliance and cost-effectiveness, while also identifying opportunities for optimization.
  • Vendor Management - Manage relationships with external vendors and service providers, including an outsourced managed services provider, to ensure the delivery of high-quality services and support.
  • Team Management - Supervise a small team of technology professionals, providing leadership, guidance, and support to ensure the team's success.
  • Cyber Security, Compliance & Resilience - Ensure appropriate practices and controls are in place to ensure ongoing protection, compliance and availability of technology assets & data.

The Successful Applicant

  • Minimum of 5+ years in a team leader or manager capacity of a technology team
  • Background in FMCG, manufacturing, supply chain or related industries.
  • Knowledge and practical capabilities of a Microsoft Modern Workplace (Hybrid) environment including advanced application of the M365 & Azure platforms.
  • Broad knowledge and experience of cyber governance and incident management.
  • Able to demonstrate a broad general knowledge and use of common enterprise technologies, software & concepts including significant experience of service delivery/management.
  • Proven ability to think strategically and develop and implement technology strategies to support business objectives.
  • Strong analytical and problem-solving skills, with the ability to identify issues and develop practical solutions.

What's on Offer

  • Competitive salary package
  • Progression and career growth
  • Opportunity to influence and contribute to business outcomes by driving technology
Jordan Morrice
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Job summary

Information Technology
IT Management
What is your industry?
Technology & Telecoms
North Shore
Job Type
Consultant name
Jordan Morrice
Consultant phone
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.