IT Helpdesk Support - Level 1/2
Immediate start available
Located in Sydney CBD
About Our Client
Our client is a leading Australian consulting company, who pride themselves on offering advisory services to businesses by solving specific problems and improve their processes. They are looking to expand their ICT team and bring on-board an individual experienced with providing Level 1 & 2 Support to internal & external stakeholders, on an initial 6-month contract.
Reporting into the IT Manager, key duties and responsibilities for the Level 1&2 IT Support Officer will include:
- Developing and maintaining strong working relationships with both business and IT stakeholders to ensure an excellent customer experience;
- Providing day to day technical support to both internal and external users over the phone, email, walk-ins and through the ticketing system;
- Ensure level 1 and 2 incident tickets are tracked and resolved where possible by adding additional context, and either resolving or escalating to the appropriate support provider;
- Installing, configuring, and maintaining Windows and Mac desktop and laptop devices with Software and hardware solutions.
The Successful Applicant
The successful applicant will possess:
- Previous experience in a similar role providing Level 1&2 support to business stakeholders;
- Technical experience - knowledge of 365 Microsoft Office products, ticketing systems such as ServiceNow and Zendesk;
- Experience supporting and using market leading ticketing systems;
- Proactive, reliable and organised individual with a customer-focused approach; and
- Excellent communication skills and ability to build strong working relationships;
- Windows 7/10 and O365 administration experience
- Knowledge and practical experience in Active Directory; and
- Hardware and Software installation and troubleshooting.
What's on Offer
Our client is excited to offer:
- Immediate start with likely progression to a permanent position;
- Located in the heart of Sydney CBD; and
- Training and professional development is provided with exciting opportunities for progression as the team grows.