IT Manager - SAP

Reporting into the Head of Shared Services, the IT Manager will set the strategic roadmap for Technology and lead the support team. Key duties & responsibilities will include:

• Leading, developing and managing the performance of the IT support team;

• Direct and formulate the IT strategy, prioritising effectively between system developments, maintenance and operations and short/long term needs;

• Developing and enforcing relevant policies, procedures and processes with a focus on Security and Governance;

• Track, analyse and report on relevant data related to performance and quality;

• Managing projects, including planning and execution of technology roll-outs and migrations, both locally and regionally;

• Fostering relationships with key business stakeholders and vendors to ensure effective service delivery and business partnering;

• Identifying opportunities for improvement to IT systems and processes seeking the continuous improvement of operations;

• Providing first level support for critical incidents;

• Communicating effectively with all stakeholders around change, demonstrating an awareness of ITIL practices;

• Ensuring a secure and reliable corporate network and cloud environment including incident management, risk migration and maintenance of all platforms;

• Managing Capex and Opex budgets and tracking the financial performance of projects; and

• Ensuring the IT function is operating in line with overall business strategy and objectives.