IT Service Desk Analyst

Sydney CBD Permanent AU$60,000 - AU$65,000
  • Opportunity to work in a fun team environment
  • Flexible work location

About Our Client

Our client is an organization that has successfully been trading for over 130 years. The IT team supports 500+ offices around the world ensuring the smooth operation of technology throughout the business.

Job Description

  • Providing excellent professional customer service, delivering ICT advice and support - Remotely via telephone & email, and through the ticketing system
  • A primary focus on providing level 1 IT Support for customers remotely - through a combination of service desk, email, Microsoft Teams, etc.
  • Provides first-line support, takes ownership, and follows agreed procedures in receiving and correctly logging, assigning and updating incidents and requests for service.
  • Create and maintain documentation on all IT systems
  • Install, configure, and maintain Windows and Mac desktop and laptop devices with Software and hardware solutions
  • Escalating tickets to appropriate IT specialist teams
  • Assisting with onboarding & off-boarding requests, setting up new user accounts
  • Helping to identify & manage major incidents, and escalating accordingly
  • Exposure and involvement in IT projects across the group.

The Successful Applicant

  • Australian Citizenship or a Permanent residency and a full/unrestricted driver's license is a minimum requirement to apply for this position.
  • Demonstrates good communication skills with the ability to communicate effectively both verbally and in writing.
  • Familiarity with the Microsoft Office 365 Suite and other Microsoft enterprise tools including SCCM, collaboration tools, and related applications
  • Excellent organisational skills with a methodical approach to prioritising work to meet deadlines.
  • Attention to detail, with the ability to log precise and meaningful tickets while working within defined SLA targets.
  • Strong technical aptitude, with an ability to quickly learn new software and technologies
  • Knowledge of ITIL best practice framework
  • Has an analytical approach to problem-solving.

What's on Offer

This is an exciting opportunity to join a dynamic team environment where all hands are on deck to support and service the business. You will be challenged with a fast-paced environment and steep learning opportunities which will set you up for an IT Service Desk career path.

Nicole Castelino
Quote job ref
Phone number
+61 2 8221 8106

Job summary

Job Type
Consultant name
Nicole Castelino
Consultant phone
+61 2 8221 8106
Job Reference