IT Support Analyst - Associate

Pyrmont Permanent AU$50,000 - AU$55,000
  • Entry Level - Associate
  • Great opportunity to begin you career in IT

About Our Client

Our client is one of the world's largest advertising group. They are known for their best-in-class technology, creativity and consulting expertise. They have offices globally and are expanding rapidly in Australa.

Job Description

  • Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking)
  • Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA time frames
  • Ensure the correct operational and change management processes and procedures are always adhered to
  • Manage customer expectations with regular & effective communication and updates.
  • Escalate severe incidents to the Country IT manager/team lead and/or relevant regional functional lead.
  • Provide customer induction & training as and when required
  • Perform routine operational & administrative duties (e.g. ID provisioning, access control, back up & restore)
  • Assist & support initiatives/projects and operational matters as and when required.
  • Work closely with the Global Solution Centre (and other functional IT teams) on all day-to-day customer support matters.
  • React to issues in a controlled and professional manner
  • Communicate with the agency user community in non-IT language
  • Be discreet and maintain confidentiality when around, or have access to, sensitive information.
  • Ensure client pitch activity is supported to the highest standard
  • Investigate patiently about a user problem to better determine the solution
  • From time to time, may be required to work extended hours to achieve immediate business-driven results

The Successful Applicant

  • Australian Citizen or Permanent Residency is a minimum requirement
  • Basic to intermediate knowledge of computer hardware fundamentals
  • Ability to repair and replace hardware components
  • Basic to intermediate understanding of various software packages and utilities for diagnostic, repair and technical issues for computer issues
  • Basic to intermediate knowledge around software troubleshooting skills
  • Good working knowledge of how to navigate systems and create reports when required
  • Ability to analyse issues and provide solutions
  • Ability to maintain an even temper, to repeat and explain information as necessary
  • Strong attention to detail and ability to see tasks through to completion
  • Good communication skills (written and oral)
  • Independent, proactive & resilient
  • Well organised with the ability to work with competing priorities and delivery within tight time-frames.
  • Ability to work in a team environment and share information with new staff

What's on Offer

This is an exciting opportunity for a candidate looking to get into the IT field. You will ideally have good customer service experience with basic hardware and software troubleshooting experience or a graduate/diploma in IT. You will provide on-site support and be challenged with a fast-paced environment and steep learning opportunities which will set you up for an IT Support career path.

Nicole Castelino
Quote job ref
Phone number
+61 2 8221 8106

Job summary

Job Type
Consultant name
Nicole Castelino
Consultant phone
+61 2 8221 8106
Job Reference