IT Support Analyst

Sydney CBD Permanent AU$65,000 - AU$70,000
  • A long term contract with possibility for permanent placement
  • Easy to reach CBD location

About Our Client

My client is a global leader in providing educational programs and opportunities all over the world. Programs designed to help students to gain excellent results in their examinations

Job Description

  • Provide timely and effective Service Desk support to staff and students.
  • Escalate incidents to the appropriate internal and external teams when necessary.
  • Conduct business impact assessments and assign appropriate priority to Incidents.
  • Ensure that all Incidents, Service Requests and enquiries are logged in the Service Desk ticketing system.
  • Ensure calls are resolved/followed up in accordance with SLAs and customer expectations are managed.
  • Perform first level Service Desk analysis, troubleshooting and attempt to fix-on-first, before escalation.
  • Create and maintain user access as required.
  • Research and prepare reports on ad-hoc topics as instructed.
  • Assist with IT projects as and when required.

The Successful Applicant

  • Minimum 2 years of Service Desk experience

  • Exceptional customer service skills and a commitment to excellence

  • Ability to provide clear and concise instructions and support to end users located remotely on a national scale

  • You will have a high level of attention to detail, exceptional communication skills, be proactive and systematic
  • Strong understanding, skills and hands-on experience supporting PC hardware set-up and configuration, Microsoft Windows, Office 365, Citrix and virtual technologies, LAN/WAN environments, VoIP and mobile telephony, MS Hyper-V and MS System Center.
  • Experience in MacOS and iOS set-up and configuration will be adventitious
  • ITIL foundation certification will be adventitious

What's on Offer

  • An immediate start to a long term contract
  • Potential for permanent employment
  • A competitive annual salary
  • An easy to reach CBD location close to public transport
  • Office and Home working split available
Nicolas Blazey
Quote job ref
Phone number
+61 2 8221 8107

Job summary

Job Type
Consultant name
Nicolas Blazey
Consultant phone
+61 2 8221 8107
Job Reference