IT Support Analyst

Darra Permanent
  • Permanent Role
  • Immediate Start Available

About Our Client

Operating within the retail industry, our client is No.1 in it's field. Their key focus is the customer, aiming to exceed expectations on every order. This focus begins from the time they connect with the customer online through to getting the order to their doorstep. Every role in the business is dedicated to this.

Job Description

IT Support Analyst is a dynamic and broad role. You will be responsible for the following in a collaborative work environment with the IT/SYS team:

  • Report to the Support & Network Manager and CIO/CTO
  • Action and resolve assigned incoming support requests via the IT Help Desk
  • Work with the Support & Network Manager to prioritize incoming support requests
  • Check and review data flows between business applications
  • Complete proactive IT support work for maintaining the internal IT ecosystems
  • Assist in supporting the item record data and mapping for the product team
  • Assist in supporting the customer service team in supporting customer queries
  • Assist in supporting the warehouse management systems to ensure the rapid dispatch of customer orders and integration into courier consignments
  • Assist in supporting retail store support requests
  • Provide ongoing support for the business network and infrastructure
  • Be involved in the analysis of business data across all application reporting
  • Website marketing and CMS setup which includes content & media management and sales and promotional configuration setup.
  • After hours support which is on a roster system with the team - this includes proactive marketing checks on content setup before release

The Successful Applicant

To be successful you will need:

  • Minimum 2 - 3 year's experience in IT help desk support
  • Experience in supporting both Microsoft and Apple desktop platforms
  • Have strong understanding and knowledge of HTML and web-based code languages
  • Understand how to work with and support web-service applications
  • Understand and demonstrate knowledge of online marketing systems and techniques
  • Strong knowledge and experience in Microsoft Office suite of applications, specifically Excel
  • Have an understanding and use of the Google Business suite of applications
  • A degree in Information Technology and Web related disciplines is desirable
  • Has the ability to work well within a collaborative team environment

What's on Offer

  • Permanent Role - Immediate Start Available
  • Western Suburbs Brisbane with on-site parking
  • Great team of long term employees
Eimear O'Rahilly
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Job summary

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Eimear O'Rahilly
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