IT Support Analyst

Sydney Permanent AU$70,000 - AU$75,000
  • Be part of a growing global organisation and team
  • 100% Remote working

About Our Client

Our client is one of the largest Fraud Protection service providers and is headquartered in the US. They provide fraud protection solutions to E-commerce companies all over the world and are looking for the right candidate to join their support team in Sydney.

Job Description

  • Provide first-line support, taking ownership, and following agreed-on procedures in receiving and correctly logging, assigning and updating incidents and requests for service.
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Clearly communicate updates, known errors and FAQs, using (and referring users to) relevant knowledge base articles. Explains technical information to users in non-technical terms.
  • Assist the organisation's clients during the integration process with their API (Application Programming Interface) and integration modules.
  • Experience writing SQL Queries
  • Share feature requests and effective workarounds with team members.
  • Follow up with customers to ensure their technical issues are solved.
  • Gather customer feedback and share with the organisation's product, sales and marketing teams.
  • Assist in training Junior Customer Support Representatives.

The Successful Applicant

  • Australian Citizen or Permanent Resident is a minimum requirement
  • Excellent written and verbal communication skills are required (English).
  • Strong detail-orientation and problem-solving skills
  • The ability to work in a team-oriented environment is a must.
  • 1+ years of experience writing SQL queries.
  • Basic experience with Integration processes and JSON (JavaScript Object Notation)
  • Experience with Microsoft Azure, .Net, .Net Core
  • Application Administration or support experience preferred.
  • Strong team player with good organisational skills.
  • Has an analytic approach to problem-solving.

What's on Offer

This is an exciting opportunity for the successful candidate to become part of a Global Organisation that drives an amazing culture and puts staff at the core of their business model.

Nicole Castelino
Quote job ref
Phone number
+61 2 8221 8106

Job summary

Job Type
Consultant name
Nicole Castelino
Consultant phone
+61 2 8221 8106
Job Reference