IT Support Graduate

Melbourne CBD Permanent
  • Great opportunity to start your career!
  • Training and ongoing support

About Our Client

Our client is a leading financial services organisation, that is wholly owned and operated in Australia and New-Zealand with affiliated offices worldwide.

Job Description

The successful individual with be responsible for:

  • Answering Help Desk calls in a courteous and friendly manner, handling email and in-person requests from all clients.
  • Logging all trouble tickets within specified agreed SLA time-frames.
  • Prioritising problems, troubleshooting, and exercising problem-solving skills.
  • Following-up with clients to ensure resolution is complete and timely manner with regular & effective communication and updates.
  • Working with the Desktop and Infrastructure teams to diagnose and resolve issues as required, escalating incidents to appropriate team members.
  • Perform routine operational & administrative duties (e.g., ID provisioning, access control, back up & restore).
  • Assist & support group initiatives/projects and operational matters as and when required.

The Successful Applicant

The successful individual will ideally possess the following:

  • Excellent customer service and communication skills (verbal and written).
  • Basic to intermediate knowledge of computer hardware fundamentals.
  • Understanding of various software packages and utilities for diagnostic, repair and technical issues for computer issues.
  • Basic to intermediate knowledge around software troubleshooting skills.
  • Good working knowledge of how to navigate systems and create reports when required.

What's on Offer

Incredibly unique opportunity for a customer service focused graduate or Junior IT Support individual to join an established service desk team and support a corporate environment based in the CBD.

Tara Amini
Quote job ref
Phone number
+61 416 486 053

Job summary

Information Technology
IT Support - Level 1
What is your industry?
Financial Services
Melbourne CBD
Job Type
Consultant name
Tara Amini
Consultant phone
+61 416 486 053
Job Reference

About Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.