IT Support - Level 1

Melbourne CBD Permanent
  • Leading organisation based in southbank
  • Growth & development opportunties

About Our Client

Our client is a market leader in their industry, and they have a strong presence worldwide. They have a special need for an IT support individual with excellent communication and customer service skills to join their fast paced and dynamic team.

Job Description

The successful applicant will be responsible for:

  • Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking).
  • Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA time frames.
  • Ensure the correct operational and change management processes and procedures are adhered to at all times.
  • Manage customer expectation with regular & effective communication and updates.
  • Escalate severe incidents to Country IT manager/team lead and/or relevant regional functional lead.
  • Provide customer induction & training as and when required.
  • Perform routine operational & administrative duties (e.g. ID provisioning, access control, back up & restore).
  • Assist & support initiatives/projects and operational matters as and when required.
  • Work closely with the Global Solution Centre (and other functional IT teams) on all day-to-day customer support matters.

The Successful Applicant

The successful applicant will ideally possess the following:

  • Basic to intermediate knowledge of computer hardware fundamentals.
  • Ability to repair and replace hardware components.
  • Basic to intermediate understanding of various software packages and utilities for diagnostic, repair and technical issues for computer issues.
  • Basic to intermediate knowledge around software troubleshooting skills.
  • Good working knowledge of how to navigate systems and create reports when required.

What's on Offer

On offer is a permanent opportunity with a leading organisation. This is a varied and diverse role and the organisation pride themselves on culture and maintaining a work life balance.

This is a perfect opportunity for someone with limited experience within the IT field or an IT graduate.

Contact
Anita O'Hara
Quote job ref
107477595
Phone number
+61 3 9607 5627

Job summary

Specialisation
Location
Job Type
Consultant name
Anita O'Hara
Consultant phone
+61 3 9607 5627
Job Reference
107477595