IT Support Officer- Associate Level

Sydney CBD Permanent AU$65,000 - AU$66,000
  • Career Progression
  • CBD Location

About Our Client

My client are a leading, global, professional development and training organisation in the CBD. They pride themselves on their digital training techniques, leadership content and unparalleled commitment to professional development investment

Job Description

  • Provide first-line support on IT hardware, software and systems for on-site and remote employees.
  • Configuration of PCs for new employees
  • Quality testing of pre-issue PCs for connectivity and application functionality
  • Schedule and implement new user orientation on the operation of PC and navigation to network resources
  • Maintain inventory assignment history of all locally assigned IT equipment
  • As a Global Help Desk team member, participate in the ticketing system and help in resolving tickets expeditiously
  • Monitor and research errors and work to resolve the problems
  • Prepare and maintain technical documentation
  • Service call ticketing for warranty/non-warranty repairs and follow up status
  • Field calls to provide first-line support for problems on all applications/hardware configurations and resolve issues quickly related but not limited to: hardware malfunctions, software errors, passwords, printer configurations/errors/jams, software installations/configurations, VPN/remote connection and wireless configuration/connectivity
  • Train new users in use of Zoom, Outlook features, backup, preventive maintenance, patch updates, intranet/internet access and navigation.
  • Occasional travel to remote office locations to provide on-site support as necessary

The Successful Applicant

  • Australian Citizen/ Permanent Resident is a minimum requirement
  • Two years of experience in a similar role
  • Bachelor's degree in information technology, computer science or related discipline
  • A+ Certified strongly preferred
  • Strong understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology
  • Proficiency with major PC software packages (MS Office, Windows 10)
  • Basic understanding of Windows networking and administration desirable
  • Proficiency with Apple products (MacBook, iMac, JAMF)
  • Familiarity with Windows Server environment
  • Outstanding communication skills and the ability to deal effectively with people
  • Strong analytical skills with demonstrated problem solving ability

What's on Offer

An immediate start to a permanent and full time position in the Sydney CBD. The chance to own your desk in an exciting and newly created role. Join a friendly and supportive team environment with a competitive annual salary

Contact
Nicole Castelino
Quote job ref
JN-062021-2926107
Phone number
+61 2 8221 8106

Job summary

Specialisation
Location
Job Type
Consultant name
Nicole Castelino
Consultant phone
+61 2 8221 8106
Job Reference
JN-062021-2926107