IT Support Officer

Artarmon Permanent
  • Exciting opportunity to join for a diverse role where no two days are the same
  • Great team culture with regular social events

About Our Client

My client is a rapidly growing and fast paced managed service provider based in Artarmon.

They provide first class outsourced IT services that are tailored specifically to their clients needs.

The group is a close knit team who enjoy regular social engagements such as a monthly golf day, barbecues and outings.

Job Description

Field Duties

Perform regular and ad-hoc system administration services
* Provide remote and onsite support
* Perform proactive and reactive tasks for monitored environments
* Ensure all sites achieve an overall monthly health check score of 90% within 3 months of onboarding
* Update documentation regularly
* Assist service desk with enquiries and escalations from your primary sites
* Assist with client design and implementation of solutions
* Work with the client services team to ensure all client requests are actioned within contracted SLA's
* Provide our clients with quality customer service that works in line with the company's core goals and values
* Maintain an average SmileBack rating of 90% or higherAdditional Duties

Assist the Solutions team with project implementations
* Assist the Solutions team with onboarding new clients
* Attend pre-sales meetings and assist with the creation of bill of materials/scope of works documents
* Assist with research and development activities
* Assist the Service Delivery Team with day to day general administration duties
* Stay up to date with technology advancements and technologies we maintain for our customers
* Complete internal tasks as required

The Successful Applicant

Essential Criteria:

Strong client focus and excellent customer service skills
* Excellent problem resolution skills
* 3+ year's experience in a technical position working with Microsoft Server Technologies and business grade networking solutions
* Technical certifications such as (TAFE, Microsoft, Cisco)
* Excellent Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
* Excellent organisational and administrative skills
* Drivers license and full time access to a motor vehicle

Behaviours Required:

Proficient in English (written and verbal)
* Excellent customer service skills
* Presentable and good personal hygiene
* High attention to detail
* Good time management
* Honesty and integrity
* Enjoy working with people
* Positive attitude
* Ability to work in a fast pace and changing environment
* Willingness to take on board Centrix's core values

What's on Offer

An exceptional opportunity to join an exciting, fast paced MSP with great values and an exceptional work/life balance.

  • Flexible work arrangements
  • Great career growth opportunities
  • Competitive salary
  • Regular social outing and engagements
  • Great perks
  • Work from home opportunities
Jac Pettitt
Quote job ref
Phone number
+61 2 8221 8110

Job summary

Information Technology
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Job Type
Consultant name
Jac Pettitt
Consultant phone
+61 2 8221 8110
Job Reference

About Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.