IT Support Technician

South Eastern Suburbs Melbourne Permanent
  • Leading Australian Organisation
  • Opportunity for Growth & Development

About Our Client

Our client is a leading Australian design and manufacturer of advanced equipment used in several different industries. Reputation for high quality and innovative products.

Job Description

As the Service Desk Technician, you will be responsible for:

  • Monitor, receive, and respond to Service Desk tickets within desired SLA's (Generally Level 1 and 2 support).
  • Escalate tickets that cannot be resolved within SLA to level 3 support.
  • Provide timely and effective advice and support to internal customers.
  • Investigate and resolve any system issues.
  • Install and maintain end user computer systems.
  • Support, secure and maintain the mobile device fleet.
  • Install and maintain operating systems and application software on end user computers.
  • Order hardware and software as required using standard purchasing procedures.
  • Ensure the accuracy and integrity of the IT Asset and Software License document libraries.
  • Create and update relevant technical documentation.
  • Maintain and support the audio/visual systems.

The Successful Applicant

The successful applicant will ideally possess the following:

  • Previous experience in a desktop support position.
  • Experience supporting the Microsoft technology stack, including Windows 10 OS, Server 2012 - 2019, Office 365.
  • Service Now experience would be advantageous.
  • Knowledge of Active Directory, AD Manager, HCI and other technologies (i.e., SQL / Virtual servers).
  • Knowledge of mobile computing platforms (Android, iOS).
  • Excellent communication skills.

What's on Offer

On offer is a permanent position with a global organisation who are experiencing rapid growth. You will provide IT support to users across Australia and you will also be involved in project based work.

Anita O'Hara
Quote job ref
Phone number
+61 431 982 876

Job summary

Job Type
Consultant name
Anita O'Hara
Consultant phone
+61 431 982 876
Job Reference