IT Support

Scoresby Permanent
  • Full time, permanent opportunity
  • Training & ongoing support

About Our Client

Our client client is a well-known and established Australian brand in the retail industry. They're big believers in making the workplace fun and energising. They have an adaptive & dynamic work environment that provides tools and benefits to help you thrive in your role!

Job Description

The successful individual with be responsible for:

  • Answering calls in a courteous and friendly manner, handling email and in-person requests from all users.
  • Troubleshooting incidents & requests including software, hardware, communications and networks.
  • Prioritising problems and exercising problem-solving skills.
  • Following-up with users to ensure resolution is complete with regular & effective communication and updates.
  • Working with the Desktop and Infrastructure team to diagnose and resolve issues as required, escalating incidents to appropriate team members.

The Successful Applicant

The successful individual will ideally possess the following:

  • Ideally 6-8 months experience in a helpdesk support position.
  • Excellent customer service and communication skills (verbal and written).
  • Basic to immediate knowledge around software troubleshooting - Active Directory, Office 365, Window 10.
  • Good understanding of ITIL principles and processes would be preferred.
  • Well-rounded abilities in troubleshooting all operating systems, software, hardware, telephone, and networks.

What's on Offer

This role is based in Scoresby so you ideally need to be located nearby and open to work from the office.

It's an incredibly unique opportunity for a customer service focused individual or a Junior Helpdesk Analyst to join an established service desk team and enjoy the perks of staff discount benefits!

Jenny Nguyen
Quote job ref
Phone number
+61 3 8616 6232

Job summary

Information Technology
IT Support - Level 1
What is your industry?
Job Type
Consultant name
Jenny Nguyen
Consultant phone
+61 3 8616 6232
Job Reference

About Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.