IT Support

Warragul Permanent
  • Full time, permanent opportunity
  • Career progression opportunities

About Our Client

Our client is a small organisation that specialises in business software solutions for the timber and hardware industry. Their business has been running for over 20 years. They are big on having a dynamic & supporting work environment that loves to promote within!

Job Description

The successful individual with be responsible for:

  • Provide Level 2 service desk support to staff on the ground and remotely over the phone.
  • Monitoring of service desk tickets assigned to the queue and process on priority and agreed SLAs.
  • Provide appropriate systems support, including training and pre-emptive identification and resolution of user's issues with hardware, software, networking and other technology related problems.
  • Prioritising problems, troubleshooting, and exercising problem-solving skills.
  • Following-up with clients to ensure resolution is complete and timely manner with regular & effective communication and updates.

The Successful Applicant

The successful individual will ideally possess the following:

  • Ideally 3-5 years' experience a in a similar role.
  • Proven experience working with POS, eftpos or SQL.
  • Proven experience working with office 365 and Jira.
  • Good understanding of various technology platforms including data analytics, hardware & software, application and Active Directory.
  • Advanced troubleshooting and problem-solving skills.
  • Professional and responsive with excellent customer service and support.

What's on Offer

On offer is a permanent opportunity with a progressive organisation. Looking for an enthusiastic Level 2 Desktop support individual, great environment to further your knowledge and develop your skills!

Contact
Jenny Nguyen
Quote job ref
JN-072022-5689069
Phone number
+61 431 981 726

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Location
Warragul
Job Type
Permanent
Consultant name
Jenny Nguyen
Consultant phone
+61 431 981 726
Job Reference
JN-072022-5689069

About Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.