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Level-2 Service Desk Analyst

Melbourne Temporary View Job Description
As a Level-2 Service Desk Analyst at an innovative professional services company, you'll provide exceptional support and technical assistance to clients. Your responsibilities include troubleshooting server issues, managing client relationships, and supporting IT infrastructure.
  • Opportunities for career advancement and growth within the company.
  • A collaborative and dynamic work environment.

About Our Client

Our client is a leading professional services firm with a large and diverse employee base, known for its industry leadership and commitment to delivering exceptional service. Headquartered in Melbourne, the company has established a strong presence across Australia, for its customer service, reliability, and dedication.

Job Description

  • Provide Level 2 technical support and troubleshooting for managed clients.
  • Assist with Intune device management and Microsoft 365/Azure environments.
  • Identify, troubleshoot, and resolve server configuration or performance issues.
  • Develop and implement procedures to address technical irregularities quickly.
  • Collaborate with senior admins to resolve complex issues.

The Successful Applicant

  • Minimum of 2 years in a Level 2 IT support role.
  • Experience with Microsoft 365, Azure, and Intune device management.
  • Basic PowerShell scripting knowledge.
  • Strong communication skills and ability to work independently.
  • Excellent troubleshooting and analytical abilities.

What's on Offer

  • Competitive salary and benefits package.
  • Opportunities for career advancement and growth within the company.
  • A collaborative and dynamic work environment.
Contact
Jeya Umashankar
Quote job ref
JN-022025-6662803
Phone number
+61 431 982 273

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Location
Melbourne
Job Type
Temporary
Consultant name
Jeya Umashankar
Consultant phone
+61 431 982 273
Job Reference
JN-022025-6662803

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.