Level 2 Service Desk Technician

Brisbane CBD Permanent AU$40 - AU$50 per hour Work from Home or Hybrid
  • Join a dynamic IT team within a prominent Government agency
  • Genuine career path with opportunities for growth & development

About Our Client

Our client is a well regarded Government body in Brisbane's CBD. Due to an internal promotion, a vacancy has been created within their highly collaborative IT department.

Our client are a values driven organisation who place a high value on development, respect, integrity and teamwork.

Job Description

The role will involve the following;

  • Support approved software packages (e.g., electronic lock & security systems, surveillance systems, digital signage, user security integration)
  • Assist with data exporting, importing, and ID card production
  • Preparing reports aligned with internal Government processes & standards
  • Troubleshoot and support approved internet security measures
  • Manage and cultivate business relationships
  • Day-to-day service desk operations, triaging & escalating tickets through the organisation's ITSM tool
  • Base level networking - cabling, switching & routing

The Successful Applicant

Selection criteria will include;

  • Prior experience in a Queensland Government body is desired
  • Experience with Service Desk Plus ticketing software
  • Excellent interpersonal communication skills
  • Ability & proven success working in a team
  • Experience in the following technologies will be highly regarded: Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, troubleshooting of iOS and Android devices

What's on Offer

What's On Offer?

  • An immediate start
  • Highly collaborative work environment
  • Opportunities for growth & development
  • Competitive starting pay rate
  • High likelihood of contract extension
Max Dostine
Quote job ref
Phone number
+61 416 091 816

Job summary

Information Technology
IT Support - Level 1/2
What is your industry?
Public Sector
Brisbane CBD
Job Type
Consultant name
Max Dostine
Consultant phone
+61 416 091 816
Job Reference
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.